Our Technical Support Team has a combined experience of over 200 years, and we also like to talk so don’t be surprised if we call just to see how you are – you never know when this might unearth that nugget of information that you have been looking for.
Evaluating the team I found that the foundations were firmly laid down in the world of facilities. We all know what it is to work to tight deadlines and delivery schedules, we all know how to juggle limited editing suites and moreover we all know what it takes to deliver support in what seems like an unachievable situation.When I sought to add to the team I wanted to keep this ethos, therefore it made sense to go looking within facilities rather than to train up someone who didn’t know the industry. Looking at the team now, our current line-up has the experience to offer a knowledgeable service.
looking at our processes, we have totally overhauled our Bespoke CRM offering, and we now operate an automated Customer Relationship Management ticketing system. What we do differently is share this information across departments – it’s important to us that there is harmony and communication between the sales team and support teams.
Our support clients get an automated alert allowing them firstly to challenge the support team and get up to date information, it also means that as a client you can expect your account manager to be up to date on the issues that you may have had. This has also led to us being even more accessible to our customer base. We are happy to share case information with you so that you can see the value that we can add to your company.
Our team are expected not only to keep technically up to date with our own portfolio but also with that of our competitors, it gives us an edge to be knowledgeable. Training our staff is essential, both in terms of a technical and customer service point of view – we also value the relationships that we have with our client base, and we understand that no two clients will have the same requirements.
HERE’S HOPING THAT YOU DECIDE TO JOIN US!
Pick up the phone and give us a call:
UK Support +44 (207) 148 6200
IRL Support +353 (1) 888-1118
Contact us today to see what we can offer you going forwards.